What is open enrollment? Link to this section
- Open Enrollment is the time to add or update your medical, vision or dental plan; add or drop dependents from coverage; enroll or re-enroll in healthcare or dependent care flexible spending accounts (HSAs or FSAs); and enroll in other voluntary benefits.
- Open enrollment for health and vision plans begins Monday, September 30, 2024, and ends on Friday, October 25, 2024, 5:00 p.m., PT. Health and vision plan elections are managed by the San Francisco Health Service System (HSS).
Information from SFHSS about Health/Vision plans for 2025 Link to this section
Visit https://sfhss.org/oe2025/usd or review the 2025 Contribution Rates for information about health/vision plans.
Key Enrollment Information (by Benefit)
Link to this section
Below are instructions for changing certain elections during open enrollment. Between now and the next open enrollment window, no changes can be made to the below unless you have a qualifying life event.
I want to add, change, or update my health benefit elections
Enroll with eBenefits
All SFHSS Members can now make their health benefit elections online with eBenefits, an easy and secure system that walks you through each step of the enrollment process. After you review your plan documents, log into eBenefits from the City's Employee Portal. If you are new to eBenefits, you will need to create a new account.
eBenefits Compatible Internet Browsers: eBenefits works best with Firefox, Microsoft Edge, and Safari browsers. Do not use Google Chrome until further notice.
Step 1 - Review your Open Enrollment Letter and Rates
Review your Open Enrollment Letter for current medical, and vision elections and rates.
Do you have changes you want to make?
If YES, go to Steps 2 through 5 on how to make changes.
If NO, continue to Step 2.
Step 2 - Add or Drop Dependents
Review the dependent(s) listed in your enclosed Open Enrollment letter and dependent eligibility rules here.
Do you need to add or drop a dependent?
If NO, and you have no changes to your benefit elections, then you have no further actions to take.
If YES, complete the Review Dependents page in eBenefits to add dependents or modify existing dependents.
Save and continue through all the screens and confirm at the end to submit your changes.
Submit copies of supporting documents. New dependents must have supporting documentation submitted with their elections in order to be enrolled (e.g. birth certificate, certified marriage certificate).
Step 3 - Making Changes to Your Health Plan Benefits
Start by reviewing the Service Areas of the medical plans available to you here. There are five (5) medical plans to choose from, including four (4) HMO plans and one (1) PPO plan. Review your options below. You can compare in-network providers by HMO plans on page 11, and a summary of benefits for all medical plans.
Select your plan and complete Choose a Medical Plan page in eBenefits.
Blue Shield of California Access+ HMO
Blue Shield of California Trio HMO
Step 4 - Vision Benefits
Review the Vision benefits options here. Rates can be found on the back of your Open Enrollment letter or on page 18 of the digital 2025 SFUSD Benefits Guide after Step 6 on this page. You must be enrolled in a medical plan to receive basic vision benefits.
Enrollment in the VSP Premier Plan requires that all dependents enrolled in medical coverage be enrolled in the VSP Premier Plan.
Complete the Enroll in a Vision Premier Plan page in eBenefits. VSP
Step 5 - Complete Your eBenefits Elections Online
Complete your eBenefits elections online. Click here for instructions on navigating eBenefits.
Be sure to click Save and Continue through each screen. You must click Submit at the end in order to complete your enrollment. Otherwise your elections will not be recorded.
If you are unable to enroll online, download an Open Enrollment Application form and return your form and documentation by fax or mail to SFHSS. Our mailing address is 1145 Market Street, 3rd Floor, San Francisco, CA 94103 or fax to (628) 652-4701.
Step 6 - Confirmation Letter
After Open Enrollment ends, you’ll receive a Confirmation Statement in the mail in December. Please review your Confirmation Statement to make sure your benefit elections are correct. Changes made during Open Enrollment take effect January 1, 2025.
OE Forms & Materials
2025 SFUSD Health Benefits Application Form (78.97 KB)
2025 SFUSD Premium Rates (85.42 KB)
2025 SFUSD Health Benefits Guide (1.69 MB)
How to Reset Your Password
1. Go to https://myapps.sfgov.org/ccsfportal/forgotPassword.
2. Enter Your DSW Number or User Name.
3. You will get to password reset where you use your previous MFA info. to get back in.
4. For additional help, contact the City's 24/7 Dept. of Technology's Help Desk at (628) 652-5000.
5. If you are a Retiree, please call SFHSS at (628) 652-4700.
Phone Support
SFHSS Member Services
Main: (628) 652-4700 | Toll-free: (800) 541-2266 | Fax: (628) 652-4701
In order to serve as many members as possible, we are providing consultations by telephone only. Call (628) 652-4700 or toll-free: (800) 541-2266
Phone Hours: Monday, Tuesday, Wednesday and Friday from 9am to Noon and 1pm to 5pm and Thursday from 10am to Noon and 1pm to 5pm.
Our offices will not be able to host drop-in or in-person appointments.
I want to contribute to a healthcare or dependent care FSA
If you want to contribute to a healthcare or dependent care FSA, you must log into your WageWorks profile and make elections for the 2025 calendar year. FSA elections do not automatically renew every year. Please click the links below for instructions on creating a WageWorks account and making elections.
I want to add a dependent to my dental coverage
To add a dependent to your dental coverage, you must first add your dependent using the instructions located in Enroll Dependents into Benefit Plans. You must upload supporting documentation (marriage or domestic partner certificate and/or children’s birth certificate). Please note that when you add a dependent, a notification will be sent to the Benefits team, as they must approve any changes made to your benefits profile. You will not be able to add dependents or beneficiaries to your benefit plan until the dependents have been approved.
Once the benefits team has approved the dependent(s), the dependents section will update to reflect your dependent’s information. This means that you will now be able to add them as a beneficiary or a dependent to your dental plan.
I want to elect Aflac or update my AFLAC plan
This page was last updated on October 29, 2024