New SFUSD Family Resource Link

Posted on

The SFUSD Family Resource Link is a new project to help families navigate all of the SFUSD resources available to them during distance learning for the rest of the school year. This service will not replace existing phone lines and support already provided by district departments. 

How can I access the Family Resource Link?

Families can access the Family Resource Link in three ways:

*Hours of operation for the phone will be Monday through Friday from 9 am - 1 pm. Callers can still leave a voicemail at all hours.

What topics will the Family Resource Link cover?

Content experts from district departments will respond to a variety of questions including but not limited to: 

  • technology (i.e., how to log into Google Classroom)
  • distance learning (i.e., what are the expectations for online learning)
  • special education (i.e., will there still be IEP meetings)
  • food & nutrition (i.e., where can I get free meals)
  • student enrollment (i.e., what are my options if I want a different school)

If I need help in another language other than English, will interpretation be available?

Multilingual content experts or the Translation and Interpretation Unit (TIU) will provide language access as needed. Language assistance is available in Arabic, Cantonese, Mandarin, Filipino, Spanish and Vietnamese. If interpretation needs to be arranged with TIU, more time may be needed to schedule an appointment.

If I call, will I reach a live person?

You may reach a live person or you may need to leave a voicemail depending on the number of incoming calls. If you leave a voicemail, our goal will be to respond to your call within 48 hours. 

If  I have three different questions, will I be able to get a response to all three questions at one time?

Depending on the questions, content experts may be able to respond immediately. However, if the content expert does not have the information, they will look into your request and follow-up with more information.

Where can I find other information related to my questions?

The SFUSD website contains Family FAQs on many different topics related to this time of school closures and distance learning. We also continue to update information on web pages related to school meals, family technology resources, distance learning and much more.